Refund policy

Return Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at bark@bluezonepets.com or register the product return directly via this link on the website. Once you've made contact, you can return the product. Please follow the instructions from customer service.

Items sent back to us without a return being requested first will not be accepted. If you have any questions about returns, you can always contact us at bark@bluezonepets.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you've received the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Fall in Love or Get Your Money Back

Notwithstanding the above, if your order is being shipped within the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification. You'll need a receipt or proof of purchase, with the original tag on the original packaging.

Refunds

Once we've received and inspected your return, we'll notify you and let you know whether the return has been approved. If approved, you'll be automatically refunded within ten business days via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at bark@bluezonepets.com.